About Rugged Outdoors
Rugged Outdoors is an online outfitter of gear and apparel for active outdoor enthusiasts and urban adventurers. We offer the best brands at the best prices, as well as tips and advice to help customers get the most out of every outdoor adventure.
We are the e-commerce arm of our third generation, family-owned, brick-and-mortar specialty outdoor store in Illinois, Champaign Surplus. (Why a different name for the web site, you ask? We call this ‘national’ site Rugged Outdoors because we found that outside of our community where we are well known, both the spelling of our town and the word ‘surplus’ caused confusion. Our store tagline is Rugged Outdoors Since 1947, so we thought Rugged Outdoors was a perfect name for our additional business.)
Our dedicated staff work tirelessly to provide exceptional customer service, and to get your purchases out fast! Generally we try to get all shipments out within 24 hours, even for free ground shipping. Of course, during high volume/holiday seasons, we may need a bit more time. We’re a highly rated Google Store, and a licensed dealer for Patagonia, The North Face, Columbia, Kuhl and our other major brands.
We promise experienced and trusted advice for those with a passion for the outdoors and active urban living. Everyone on our Internet team has worked in our store for at least a year — and the majority of them anywhere from 5 to over 20 years — so they really know their stuff about our products! We love to hear from our customers, so feel free to reach out to us via phone, email or through our social media.