We offer free shipping, within the continental United States, on any purchases over $50.00. If you choose an expedited shipping time frame, the shipping charge is based on the service, distance shipped, destination, weight and the dimensions of the package. To receive your item prior to December 25th, the order deadline for standard free shipping and fixed flat rate shipping is 12PM CST December 15th. Orders after this date will need to be shipped via 3 day select or 2nd day air, and next day air for orders placed on December 23rd before 12PM CST. Please take into consideration that orders are only shipped Monday-Friday.
At Rugged Outdoors, we stand behind everything that we sell. We personally select all of the products we carry and meet with our manufacturers and representatives on a regular basis. If you have any warranty issues with a product you purchase from us, we will help work with the manufacturer to take care of the problem.
Orders are processed through ruggedoutdoors.com on the conditions that you accept all of the following:
- The policies, terms and conditions specified below and throughout this website;
Orders are processed Monday through Friday, excluding Holidays. You will receive a shipping confirmation and tracking number for your order. We strive to ship out all orders within 24-48 hours of receipt, with the exception of weekends, holidays and peak seasons. If your order is placed on a weekend, your order will generally ship on the following Monday or Tuesday. If you place an order on a holiday, it will generally ship the one to two business days after.
We accept Visa, Mastercard, American Express and Discover charge cards, Paypal, and Amazon Payments for payment of purchases made on ruggedoutdoors.com. When an order is placed, your credit card will be pre-authorized with your credit or debit card issuer. This pre-authorization may affect the amount of available credit on your credit or debit card. We submit the final charge to your credit or debit card at the time of shipping.
If you are not completely satisfied with your purchase, please return it within 30 days. If you need to return an item, we use the following guidelines:
- Items must be in new condition in order to be returned. New condition means that the item is as it would be displayed on our sales floor and has the original manufacturer tags attached. Unfortunately we will not be able to accept return items that are “gently” tried and used.
- All footwear must be in original box, in new condition. Do not use the shoe box as the shipping box, this may lead to us not accepting the return.
- Returns may take up to 2-3 days to process, except during peak seasons when it can be longer. (Note: As of 4/27/2020 returns may take up to 5-7 days to process due to the current pandemic.)
- All refunds are returned to the credit card, Paypal or Amazon Payment account used for the original purchase.
- Expedited shipping charges are not refunded.
- We must be able to verify proof of original purchase. Please use the return slip provided with your package, if possible. Provide your name and order number with any returned item.
- All sales of climbing equipment are final. This includes rope, carabineers, harnesses, helmets, and chalk.
- When you ship a return, we highly recommend that you utilize a tracking number and insure the shipment. Any returned items remain your responsibility until we receive them and ensure that they meet our return policies noted above.
- The customer is responsible for any cost of return shipping.
If you would like to exchange an item:
- Place a new online order for the item that you are interested in.
- Return the original item as per the instructions above.
Returns should be shipped to:
3002 Apollo Drive
Champaign, IL 61822
Please include the following:
- A copy of your packing slip indicating the following:
- Order Number
- Email/Phone Number
- Item sku/upc and quantity
A copy of your packing slip can be provided by contacting the customer service email below.